RETURNS
All return/exchange requests must be made within 30 days of the purchase date.
Please contact help@please.co to obtain a Return Authorization Form.
We can only accept items that are in “like new” condition: unworn, unwashed, free of human/animal hair, bodily stains/odor, and with all tags intact.
Mystery boxes, subscription boxes, themed boxes & intimate items are not eligible for return/exchange. All sales are final.
EXCHANGES
To exchange an item, fill out our return authorization form here and place a new order for the replacement item.
Ship the completed form along with the merchandise you are returning to the following address:
Please & Thank You Returns
1909 H St
Sacramento, CA 95811
It is the customer’s responsibility to pay for the shipping cost of the exchanged item.
We will issue a refund for your returned item(s) as soon as it arrives at our distribution center.
PLEASE NOTE: - We will not honor returns for any merchandise that has been used or is not in its original condition.
DAMAGED, MISSING, or INCORRECT ITEMS:
If you receive a different item than what you ordered or if an item you ordered is missing or damaged, please contact us immediately. Damaged, missing or incorrect items reported after 15 days of delivery will not be eligible for a refund or replacement. Refunds or replacements are up to the discretion of the shipping team.
HOW TO RETURN AN ELIGIBLE ITEM
Only items that are not listed above as ineligible returns will be accepted by our shipping department.
Packages without a return authorization form will be returned to the sender and we will accept no liability for them.
Please fill out the Return Authorization Form, and include it with your return package to the address below.
P/TY Returns
1909 H Street
Sacramento, CA 95811
We will only accept returns for eligible items by mail. We will not accept them in person.
Only an item ordered off of a P/TY website can be returned. We do not accept returns on items purchased at concerts, airports, pop-ups etc.
Return Shipments
You, the customer, will be responsible for shipping and packaging costs related to returning or exchanging an item. We will not accept returns, COD, or prepay for return shipping.
When you return an item, we encourage you to choose a service that will provide you with tracking and that will allow you to insure your shipment. Tracking ensures that you know when your return has arrived at our warehouse and if it gets damaged in shipping, you may be able to recoup the cost of the product from the carrier. We are not responsible for lost, damaged or misdirected returns.
Once we receive your item and verify its condition, we will email you to confirm receipt and will issue you a refund to your original method of payment. If you no longer have access to your original method of payment, we will issue you a check to the billing address on the order. We will only refund the purchase price of the item. Shipping, handling, processing and customs fees are nonrefundable.
DOWNLOAD RETURN / EXCHANGE FORM
Complete details regarding our Returns and Exchanges policy are available here.