At the time your order is placed, we will attempt to authorize your credit card with your financial institution. If your financial institution indicates that they are unable to authorize your credit card, then you will be emailed a credit card authorization failure notification. Please note that your order will not have been successfully processed if a credit card authorization failure occurs.
If you were still interested in completing your purchase with us, we would recommend that you check your online account settings to verify that the billing information saved is accurate. Common errors such as selecting an incorrect expiration date for a credit card or incorrectly entering a digit in a credit card number can result in a credit card authorization failure. If all of your billing information looks correct, please contact your financial institution for resolution.
We will accept a return within 30 days of receipt. If the return is due to an internal error including defective merchandise, or a wrong item sent out, Kill The 8 will incur all shipping costs. If the return is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 30 days of purchase, we will only accept returns on damaged or defective merchandise.
We will accept a return within 30 days of receipt. If the return and/or exchange is due to an internal error including defective merchandise, or a wrong item sent out, Kill The 8 will incur all shipping costs. If the return and/or exchange is due to an item that does not fit, or you are not satisfied with the product you ordered and would like to exchange it for a different size and/or style, you will be responsible for any shipping costs incurred to ship it back to us. YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS ASSOCIATED WITH SHIPPING THE ITEM(S) BACK TO YOU. After 30 days of purchase, we will only accept returns on damaged or defective merchandise.
Please follow these steps so we can process your return efficiently and effectively
If the return is a result of a Kill The 8 error, shipping costs will be refunded to you by Kill The 8. Otherwise shipping costs will NOT be refunded.
KT8 Merch Co - Online Returns
99 Sunrise Avenue
Toronto, Ontario. M4A 1A9 Canada
Tel: 416 531 6647a
KT8 Merch Co - Online Returns
99 Sunrise Avenue
Toronto, Ontario. M4A 1A9 Canada
Tel: 416 531 6647
At Kill the 8 merch co. protection of your personal information is a top priority. Kill the 8's Policy regarding the collection, use and disclosure, if any, of personal information can be broken down into the 10 principles covered in Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
Kill the 8 will inform individuals who make enquiries or lodge complaints about its enquiry or complaint procedures, as applicable. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices. Of course, this Policy is subject to PIPEDA and/or any other applicable privacy laws and Kill the 8's right to change it at any time.
When ordering items from Kill The 8 Merch Co, you are consenting to Kill the 8's Conditions of Sale Policies, which are subject to change at any time.
(1) Information You Actively Provide
We collect account details and personal information, such as your name, address, telephone number, email address, age, gender, or company name, that you actively provide to us when you register, communicate, or transact business with our Site.
We receive and store the information that you enter on our Site or give to us in any other way. The above list provides an example of the personally identifiable information that may be collected on the Site. If you do not want us to collect your personally identifiable information, please do not provide it to us.
(2) Information Collected From or About the Devices that Interact with our Site
B. Use of Information Collected Via the Site
We use the information that you actively provide:
To deliver services, such as educational programs, information, newsletters or software you request or purchase;
To alert you to special offers, updated information and other new services from us, or other third parties, or to forward promotional materials;
To complete a transaction or service requested by you;
To fulfill the terms of a promotion;
To ensure the Site are relevant to your needs;
To help us create and publish content most relevant to you;
To allow you access to limited-entry areas of the Site; and
To contact you in response to sign up forms such as Contact Us or Order Inquiry.
C. Sharing and Disclosure of Information
We may share or disclose the information you provide, including name and contact details in the following instances:
(i) To fulfill a service to you. For example, if you email us a question, we may use your email address to process your request and respond to your question. Also, if you are entering a sweepstakes or contest, we may use your personally identifiable information in order to fulfill the terms of that promotion. This means that we may share the information for prize fulfillment purposes or mail carriers. We also may share your information with the co-sponsor of that promotion.
(ii) To affiliates, strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you or who require your personally identifiable information for research, administrative and/or internal business purposes. These parties may use your personally identifiable information to contact you with an offer or advertisement related to a product or service, or they may use such information for their own research, administration or business purposes. If you do not want us to share your personally identifiable information in this manner, please do not provide us with this information.
(iii) To unaffiliated third-party service providers, agents or independent contractors who help us maintain our Site and provide other administrative services to us (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because such unaffiliated third-party service providers that help us administer our Site will have access to users' personally identifiable information, if you do not wish for our unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.
(iv) To complete your purchase. If you choose to make a purchase on the Site, we may collect from you your billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase.
(v) To comply with the law or in the good faith belief that such action is necessary in order to conform to the requirements of law or comply with legal process served on us, protect and defend our rights or property or act in urgent circumstances to protect the personal safety of our end users.
(vi) To track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
(vii) To protect against potential fraud, we may verify with third parties the information collected from the Site. In the course of such verification, we may receive personally identifiable information about you from such services. In particular, if you use a credit card or debit card to purchase services with us, we may use card authorization and fraud screening services to verify that your card information and address matches the information that you supplied to us, and that the card has not been reported as lost or stolen.
Questions still not answered? Click here to email Kt8 Customer Support